Magellan Health

For Providers



Magellan's secure, Web-based outcomes measurement system, known as Outcomes360, features tools that help consumers and their caretakers assess and track progress related to their mental and physical health. You can use the assessment process and reports to enhance treatment planning for each member in your care.


Consumer Health Inventory (CHI)

The Consumer Health Inventory (CHI) and Consumer Health Inventory – Child (CHI-C) is a self-report measure that assesses functional health status, strengths, symptoms, substance use and recovery progress. Magellan worked closely with QualityMetric, Incorporated, the industry leader in health status measurement, to design these brief outcomes measurement tools.

The CHI and CHI-C empower members and/or their caretakers to assess and track progress related to their mental and physical health.  The measures are also designed to assist in creating individualized treatment plans.   Administration of the CHI is web-based, quick, easy, and secure, and available in English and Spanish.  Reports are immediately accessible and printable.

The CHI and CHI-C are key components of Magellan's behavioral health outpatient programs, through which we focus on improving members' health and wellness, quality of life and physical and emotional health.

The following links provide extensive information for both providers and consumers about the CHI:



The Child and Adolescent Needs and Strengths (CANS) tool facilitates communication regarding issues and strengths that should be considered during treatment.  Magellan encourages outpatient providers to use the CANS assessment in treatment and program planning. Research shows that the most effective treatment programs utilize clinical outcome measures to form both the individual treatment plan and the program's system of care. CANS meets the requirements for being a clinical outcome measure. Magellan offers the CANS free of charge on a secure Web-based system for our providers and members.

In the outpatient setting, the CANS is incorporated into the Pretreatment Assessment to identify critical needs for treatment planning. As an information integration tool, the CANS works to bring together separate clinical data sets from client and family interviews, record reviews and other assessments. The Magellan Web-based system will have a reports function this fall that will allow providers to see the effects of their treatment interventions over time for each patient. They then can make adjustments to the individual treatment plan based on this historical snapshot. Reports also will be in aggregate form so providers can assess the overall effectiveness of their treatment. This information can then be used for effective decision making on the program level. Providers also may use their CANS reports as a way to demonstrate outcomes management and best practices to interested third parties, such as charitable organizations and governing boards.

Providers are encouraged to develop ways to use CANS outcome data in treatment and to share their successes with others through collaborative experiences such as the Magellan Super User calls. The following are examples of ways the CANS may be utilized to improve outcomes:

  • To determine if a client is responding to the treatment he or she is offered.
  • To form the individual treatment plan and provide direction for further treatment.
  • To build consensus in the interdisciplinary team regarding treatment needs and client strengths.
  • To reinforce and build family involvement in all levels of treatment, including residential treatment.
  • To monitor program effectiveness and work toward improving outcomes.
  • To influence the program's system of care by comparing different groups within the same treatment program to see which groups are having better outcomes.

Use of the CANS-MH requires training and certification to ensure consistency of ratings across users. Therefore, you must successfully complete training and certification prior to using the tool in your work. Typically, consistent evaluation of vignettes at a reliability level of 70% agreement is considered sufficient.

John S. Lyons, Ph.D., of the University of Ottawa Children's Hospital of Eastern Ontario created the CANS-MH tool in collaboration with others. The copyright is held by the Praed Foundation.


For additional information about these assessment tools, please contact Magellan and ask to speak to the Quality Outcomes Manager.

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Recovery & Resiliency

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Learn about promoting choice, direction and control for those with serious mental illnesses.

Magellan has partnered with national experts in behavioral health recovery and resiliency to offer a variety of informational and educational e-courses.

Contact Information

Office Hours Mon-Fri 8am-5pm (CST).
Excluding Holidays: Holiday Hours

Emergency Services available 24 hours a day.
Claims Resolution Toll-Free: 800-424-0333 Option 2

Member Services:
Toll-free: 800-424-0333
TTY/TDD: 800-424-4045
Fax Number: 888-656-5057