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Prepare for Your Appointment

Before you go to a see a therapist, it may help to know what to expect and how to prepare for your session. That way, you will be more likely get the help you want and feel more at ease.

Be An Active Participant

Here are a few notes and suggestions to help prepare you for your experience.

Consider the Therapist a Resource

Some people may feel uneasy or embarrassed about seeing a therapist for personal problems. However, nearly everyone is faced at some time with challenges that are difficult to resolve independently. Seeking assistance for personal problems is just as important as receiving assistance for medical problems.

Having personal problems doesn't mean "I'm crazy" or having a "nervous breakdown" or "I'm a failure." Quite to the contrary, seeking assistance with a problem is usually a prudent and wise step and a sign of personal strength.

All services are provided in strict confidence. The personal information that you share with your therapist is confidential and not shared outside the program unless you sign a release of information or if law requires disclosure.

How A Therapy Session Can Help

Therapists are available to assist you with a wide variety of situations. The therapist will help you:

  • clarify a problem-assess and evaluate complex situations.
  • develop an action plan-identify steps to resolve the situation.
  • handle a crisis-help you sort through your options.
  • resolve a problem-many concerns can be resolved quickly, in just a few sessions. Your therapist can work with you to reach these short term treatment goals.
  • engage in a treatment process-the therapist will help you resolve more complex issues requiring extended treatment.

What to Bring to the First Session

  • Written list of questions. Write down your questions and concerns and bring the list with you. Sometimes it's hard to remember all the problems or issues, especially in a new situation.
  • Notes about problem. Bring any notes, documents, or records that will help you remember and describe the problem to the therapist.
  • History of problem. Include how long you've had the problem. Also include similar problems you've had in the past and how you resolved them.
  • Medication. Bring all current medications with the pharmacy label if possible. It will help your therapist provide a more complete evaluation.
  • Significant others. Where appropriate, bring family members or other significant people who are involved with the problem to the first session.

Understand the Session Process

  • Environment. A therapist's office is typically a private office in an accessible location. The office will be comfortable, quiet, and designed for private conversations.
  • Assessment. You will be asked to fill out some forms. The therapist will ask you some questions to better understand your concerns and talk with you about available options.
  • Referrals. The therapist may refer you to specialists or other clinicians.

What to Expect When You Call Your Behavioral Health Provider

Magellan Health Services wants it to be as simple as possible for you to get the care you need. Reaching a therapist for behavioral health concerns may mean leaving a message and waiting for the therapist to return your call.

During business hours, therapists are seeing members. They may not be able to answer their phone when you call. Leave a message and wait for a return call. Within 24 hours, your call will be returned. If the therapist does not return your call, contact Magellan Health Services at 1-800-424-0333. Additional instructions may be included in the therapist's message when you call such as a pager number or what to do if your call is an emergency call.

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Recovery & Resiliency

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Learn about promoting choice, direction and control for those with serious mental illnesses.

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Contact Information

Office Hours Mon-Fri 8am-5pm (CST).
Excluding Holidays: Holiday Hours

Emergency Services available 24 hours a day.
Claims Resolution Toll-Free: 800-424-0333 Option 2

Member Services:
Toll-free: 800-424-0333
TTY/TDD: 800-424-4045
Fax Number: 888-656-5057